Refund policy
Clover Return & Refund Policy
This Return & Refund Policy outlines the conditions under which Clover (“we”, “our”, “the Company”) accepts returns, issues refunds, and provides replacements. Our goal is to ensure clarity, fairness, and transparency while maintaining strict hygiene and safety standards across all our product categories.
This policy applies to all purchases made through our official website.
If you have any questions, contact us at cloverco@email.com
1. Overview
Clover carefully inspects every product before shipment to ensure it meets our quality standards. Because many of our items involve water usage, pet interaction, or hygiene-sensitive components, our return criteria are limited and strictly enforced.
We only accept returns when one of the following conditions is clearly met:
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The product arrived defective
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The product arrived damaged during shipping
-
You received the wrong item
Returns for any other reason, such as change of mind, dissatisfaction with design, or incorrect personal expectations, are not eligible.
This policy applies across all regions, including the United States, United Kingdom, and European Union.
2. Return Window
Customers must contact Clover within:
48 hours of receiving the order
to report any defect, damage, or incorrect item.
After this window, we cannot guarantee eligibility for a return or refund because we cannot verify the condition of the item at the time of delivery.
To file a claim, email us at cloverco@mail.com with:
• Order number
• Full name
• Clear photos or video of the issue
• Description of the problem
Incomplete evidence may result in denial of the claim.
3. Non-Returnable & Non-Refundable Items
For hygiene, contamination, and safety reasons, we cannot accept returns or issue refunds for items that fall into the following categories:
A. Opened or Used Items
Any product that has been:
• Opened
• Used
• Filled with water
• Connected to electricity
• Tested with liquid
• Used for pets
is not eligible for return.
B. Hygiene-Sensitive Products
Due to strict consumer safety regulations, we cannot accept returns once a hygiene-sensitive item has been opened.
This includes, but is not limited to:
• Pet water fountains
• Pet drinking systems
• Products with water reservoirs
• Filters or internal components
• Any part that may have come into contact with animals or water
C. Products Showing Wear or Damage from Use
Examples include:
• Water stains or residue
• Scratches or visible wear
• Signs of pet use
• Missing parts or accessories
• Damaged packaging due to customer handling
These items cannot be resold or refurbished. No exceptions.
D. Change-of-Mind Returns
We do not accept returns for:
• Change of mind
• Choosing the wrong size or model
• No longer wanting the product
• Incorrect expectations
• Customer misuse
4. Condition Requirements for Approved Returns
If your return request is approved due to a defect, damage, or incorrect item, the product must be shipped back under the following conditions:
• Must be unused
• Must be in original packaging
• Must include all accessories, manuals, and components
• Must be in the same condition as originally received
If the returned item is not in acceptable condition, no refund will be issued.
5. Replacements & Refunds
If your claim is approved and the product qualifies for a return:
We may provide one of the following:
• A replacement item at no additional cost
• A refund to your original method of payment
• A store credit
Refunds will only be issued after the returned item is received and inspected by our team.
Processing time:
• Inspection: 3–7 business days after item is delivered back
• Refund issuance: 3–10 business days depending on your bank or payment gateway
6. Lost, Stolen, or Unclaimed Packages
Once a package is marked as Delivered by the carrier, Clover is no longer responsible for theft, loss, or misdelivery caused by the residence, mailbox, or local handlers.
We do not refund or replace orders in the following cases:
• Package stolen after delivery
• Customer provided the wrong address
• Package unclaimed or refused
If shipping insurance was purchased at checkout, claims may be processed through the insurance provider.
7. Customer Responsibility
Customers are responsible for the following:
• Providing accurate shipping addresses
• Ensuring safe delivery locations
• Reading product descriptions before purchase
• Following setup or usage instructions provided
• Inspecting the product immediately upon arrival
If a customer sends back a return without approval, it will be rejected and no refund will be given.
8. Order Cancellation Policy
Orders may only be cancelled before they are processed or shipped.
Once the order is dispatched, cancellation is no longer possible.
If a customer attempts to cancel after dispatch, the order must be treated as a normal sale and is not eligible for a return unless defective or incorrect.
9. International Return Rules (UK/EU vs. US)
To ensure compliance:
United States
Returns follow Clover’s internal policy. Hygiene-sensitive items cannot be returned once opened or used. Defects must be reported immediately.
United Kingdom / European Union
Under Consumer Contracts Regulations and applicable EU Directives:
Customers normally have return rights.
However, these rights do NOT apply to:
• Hygiene-sensitive products
• Items opened and used beyond inspection
• Items contaminated with water or pet use
This category includes our water fountains and similar products.
This legal exception protects you.
10. Abuse of Return Policy
Clover reserves the right to refuse service or returns for customers who:
• Repeatedly file false damage claims
• Attempt to return used items
• Manipulate or misuse products
• Engage in fraudulent chargebacks
• Send altered or damaged items not caused by us
We may block such customers from future purchases.
11. Contact Information
For all return inquiries, claims, or questions, contact us at:
📩 Email: cloverco@email.com
💬 Our support team aims to respond within 24–48 hours on business days.